01-03-2019, 05:09 AM
Hi
I am using Intraweb 14.2.8 and one of our clients are having issues with our application. They are getting "This page can't be displayed" at random times when performing an update or action in the Intraweb Application. This error message appears randomly and does not affect all users. the frequency varies during use of the application. Sometime when clicking Fix connection problems, the application page reappears again and if that is not successful they have to restart the application with a new session. The error message "this page can't be displayed" is a friendly message that appears seems to be the default display from IE for HTTP errors greater than 400. Upon inspecting the HTTP traffic, we found many HTTP 500 errors with session not found that correlates with the user reported error timings.
A couple of questions I had are:
1. what would cause these errors apart from a session timeout?
2. what parameters in IIS or Intraweb could affect this
3. if this is caused by an application exception, can these be logged into a log file by enabling the ExceptionLogger property in the ServerController and get information such as the stack trace
4. can user sessions be logged into a log file?
Info on the Application:
1. Uses Intraweb 14.2.8
2. Running on IIS 8.5 Windows 2012 Server
3. Multiple websites accessing the same physical dll
4. This particular client has the highest number of users and furthest away from the Web Server
I am using Intraweb 14.2.8 and one of our clients are having issues with our application. They are getting "This page can't be displayed" at random times when performing an update or action in the Intraweb Application. This error message appears randomly and does not affect all users. the frequency varies during use of the application. Sometime when clicking Fix connection problems, the application page reappears again and if that is not successful they have to restart the application with a new session. The error message "this page can't be displayed" is a friendly message that appears seems to be the default display from IE for HTTP errors greater than 400. Upon inspecting the HTTP traffic, we found many HTTP 500 errors with session not found that correlates with the user reported error timings.
A couple of questions I had are:
1. what would cause these errors apart from a session timeout?
2. what parameters in IIS or Intraweb could affect this
3. if this is caused by an application exception, can these be logged into a log file by enabling the ExceptionLogger property in the ServerController and get information such as the stack trace
4. can user sessions be logged into a log file?
Info on the Application:
1. Uses Intraweb 14.2.8
2. Running on IIS 8.5 Windows 2012 Server
3. Multiple websites accessing the same physical dll
4. This particular client has the highest number of users and furthest away from the Web Server