FAQ

What do I get when I purchase IntraWeb? What is a subscription? Will my software expire?

Many people are confused by the word subscription and jump to conclusions about expiration of software using IntraWeb. This page is intended to clarify such points.

Why not just purchase per version?

Many users are afraid of the word subscription. However our subscription program was designed to provide you with all the benefits of a normal versioned purchase (Where you purchase a specific version and must pay for upgrades), plus more. With a subscription you are guaranteed the current version, plus updates and upgrades to newer major versions. All without the need to pay for each upgrade! This assures that you are always current and have the latest features and bug fixes.

Even if you purchase only one subscription and never renew, you will still get the current release, support, and bug fixes just as you would with a versioned purchase. However because of typical release cycles, you will also receive free upgrades to newer major versions. That is a big advantage over versioned purchases.

For corporations, you can also budget in renewals each year instead of needing to get approval for each upgrade cycle. Renewals are offered at very significant discounts if renewed before subscription expiration.

Currently we offer one to three year subscriptions. You can choose your subscription term on the order page.

Does my software expire?

The software you have built and the IntraWeb versions you have downloaded will not turn to fairy dust if your subscription expires. Your software will never expire and in fact you can continue to download versions into the future if they were released prior to your subscription expiration, so there is no need to download existing versions in a frenzy and archive them. However we do keep limited archives, so you should keep backups of your downloads.

What support do I get?

See support.

What upgrades does the subscription include?

Each IntraWeb build has an embedded build date and each license key has an embedded expiration date. Builds built after your expiration date will not recognize your license key. So unless you upgrade to a build that was released after your subscription term, your software will continue to function as it always has.

Atozed provides only limited archives of older released versions. Please be sure to back up your installations. We do our best and it is our policy to maintain the last release of each major version and make it freely available on our web site.

When my subscription expires, what do I lose?

  1. Access to priority support – After your expiration date you will not be able to access priority support. You will retain access to our other support options.
  2. Access to versions released after expiration date – After your expiration date, releases released after your expiration date will not recognize your license key.

How much does it cost to renew a subscription?

We offer a 10% discount for subscription renewals.

Please note that :

  • these discounts are subject to change at any time;
  • these discounts are applied to normal prices only, ie., special/promotional prices are not affected by these discounts;

Emails containing instructions how to order your discounted renewal are automatically sent out near the end of your term. If you did not receive it, please check your spam filters or contact us.

Will I have access to betas?

Beta access is often restricted to users with current subscriptions. Participating in beta programs allows advanced testing of new features, and direct involvement in shaping of future features.

Category: IntraWeb

The problem is not the key, but old IntraWeb files remaining on your system. We will describe here the general steps to fix this problem:

Please check the How do I install IntraWeb steps

For C++ Builder users

  • In general, the installer will create an .obj file to be linked to your project, but if for some reason you can´t find a IWLicenseKey.Obj file, in addition to the steps above, you can add the unit IWLicenceKey.pas to your project.

Note: the same instructions are valid for those who do not have the evaluation mode problem, but are not seeing bug fixes after installing a update.

Category: IntraWeb

There are several ways for checking the IntraWeb version installed in your IDE.

  1. Context menu of IW controls displays IntraWeb license information, including version number.
  2. Open the ServerController unit of your project, activate the Object Inspector and check the Version property.
  3. If you are running a Stand Alone Server project, check the log window of the Stand Alone GUI. The text of the log window shows your license information as well the IW version your application was compiled with.
Category: IntraWeb

If you are seeing the error messages below when you start the IDE, it mean that parts of IntraWeb bundled are still on your system.

In order to solve this issue, please follow the steps here: Installing IntraWeb.

 

Category: IntraWeb
  1. Before installing a new IntraWeb version in Rad Studio / Delphi 2009, 2010, XE, XE2, XE3, XE4, XE5, XE6, XE7, XE8, 10 Seattle or 10.1 Berlin you must first uninstall the IntraWeb bundled version (the IntraWeb version that comes with Rad Studio / Delphi).Unfortunately, even if you choose not to install IntraWeb during Rad Studio / Delphi installation procedure, the setup program will copy IntraWeb files to the lib folder. To avoid version conflicts you must completely remove all bundled files before installing a new version.

    Steps to completely remove IntraWeb bundled files:

    • Run Rad Studio / Delphi setup program and remove IntraWeb components:

    • Download the IntraWeb Bundled Removal Tool, here.
    • Unzip it and run the program. When started, it will detect all Rad Studio / Delphi IDE’s that you have installed
    • Select the IDE for which you want to remove IntraWeb files. It will show you the IDE installation path
    • Set desired options:
      • When deleting, move files to recycle bin: If checked, the tool will move the files to the recycle bin, instead of deleting them (default checked)
      • Search and list files but DON’T delete them: If checked, will list all IntraWeb files found on Delphi installation path. No files are deleted. Probably is a good idea to check that before actually deleting files. (default not checked)
      • Also delete IntraWeb packages (bpl files): If checked, will delete all IntraWeb compiled packages (bpl) files from the bin folder (default not checked). This will NOT remove IntraWeb*.bpl files from your WindowsSystem32 files. This file will be overwritten when you do a new IntraWeb installation.
    • Then all you have to do is click on the “Remove” (or “List Files”) button, and wait until the end of the process.

    • Close IntraWeb Bundled Removal Tool and install a new IntraWeb version.

    Further notes:

    • Under Windows Vista and up, this tool requires UAC elevation.
Category: IntraWeb