IntraWeb Support

Frequently Asked Questions

A FAQ is available which contains the answers to many common questions and resolutions to common issues.

History

If you are encountering a problem or bug, please check the history and see if it has been acknowledged and fixed in a newer release.

Sales Questions

Sales and pre-sales questions can be asked using the ask sales form. Ask Sales is not for technical support.

Type of Technical Support

Atozed provides two categories of support for IntraWeb.

• Peer Support - Peer support is for those with evaluation editions, and bundled editions of IntraWeb. Peer support is often monitored by Atozed staff, however support is primary from other IntraWeb developers with only basic input from Atozed staff.
  
• Priority Support - Prioirity support is staffed by Atozed staff and given priority for more detailed and faster answers. Prioirity support is available as part of your purchased IntraWeb license.

Please do not Duplicate!

Please do not duplicate posts between the Atozed server and the Embarcadero newsgroups. Please choose one channel or another. Posting duplicates will only frustrate those who are trying to assist you.

Demos

If you have a demo program that reproduces the issue or problem, please follow these guidelines to enable others to better assist you.

Peer Support

Peer support is avialable to all. Those with current IntraWeb licenses are encouraged and welcome to participate in these forums with other IntraWeb developers, but for urgent issues those with current licenses should use priority support for their issues. On the peer support channels we do not have the ability to determine which users have access to priority support and those who do not.

While Atozed support staff does monitor and participate in these forums, our focus is on priority support for registered users. Atozed staff does not make attempts to answer every question in peer support and many questions may go unanswered. Atozed staff in the peer forums will answer with short responses when possible to point users in the correct direction, and monitors the peer groups for customer feedback as well as bug reports.

If you require priority support from Atozed staff, you need to purchase an IntraWeb upgrade and support subscription.

• Atozed Peer Support Newsgroups - Please use our peer support newsgroups at news.atozed.com using a news reader. Atozed support staff assist with basic questions to make your evaluation successful.
• Web Forums - This is a web interface to the Atozed Peer Support Newsgroups. All messages are visible in both NNTP and Web interfaces.
  
• Embarcadero / CodeGear Newsgroups - embarcadero.public.delphi.thirdpartytools.intraweb at forums.codegear.com.
• IntraWeb Chat - A live chat room for IntraWeb users.
• IntraWeb Daily Development Report - An informal twitter feed of our daily development work which details which bugs or features we are currently working on.
  

Priority Support

Priority support is provided through private news groups. Along with your purchased license, information and credentials will be sent to you that allow you to access these private areas.