What is the year for in the subscription?
What do I get when I purchase IntraWeb? What is a subscription? Will my software expire?
Many people are confused by the word subscription and jump to
conclusions about expirations of software using IntraWeb. This page is intended
to clarify such points.
Why not just purchase per version?
Many users are afraid of the word subscription. However our subscription
program was designed to provide you with all the benefits of a normal versioned
purchase (Where you purchase a specific version and must pay for upgrades), plus
more. With a subscription you are guaranteed the current version, plus updates
and upgrades to newer major versions. All without the need to pay for each
upgrade! This assures that you are always current and have the latest features
and bug fixes.
Even if you purchase only one subscription and never renew, you will still
get the current release, support, and bug fixes just as you would with a
versioned purchase. However because of typical release cycles, you will also
receive free upgrades to newer major versions. That is a big advantage over
For corporations, you can also budget in renewals each year instead of
needing to get approval for each upgrade cycle. Renewals are offered at very
significant discounts if renewed before subscription expiration.
Currently we offer one to three year subscriptions. You can choose your
subscription term on the order page.
Does my software expire?
The software you have built and the IntraWeb versions you have
downloaded will not turn to fairy dust if your subscription
expires. Your software will never expire and in fact you
can continue to download versions into the future if they were released prior to
your subscription expiration, so there is no need to download existing versions
in a frenzy and archive them. However we do keep limited archives, so you
should keep backups of your downloads.
What support do I get?
A unique username and password is issued to each registered user which allows
them to gain access to our priority support
forums. This username is linked to an expiration date and access is only
permitted during the term of the subscription.
Out of subscription support is handled with the peer public forums and is not as in depth or as
fast as priority support.
What upgrades does the subscription include?
Each IntraWeb build has an embedded build date and each license key has
an embedded expiration date. Builds built after your expiration date will not
recognize your license key. So unless you upgrade to a build that was released
after your subscription term, your software will continue to function as it
Atozed provides only limited archives of older released versions. Please
be sure to back up your installations. We do our best and it is our policy to
maintain the last release of each major version and make it freely available on
our web site.
When my subscription expires, what do I lose?
Access to priority support - After your expiration date you
will not be able to access priority support. You will retain access to our
other support options.
Access to versions released after expiration date - After
your expiration date, releases released after your expiration date will not
recognize your license key.
How much does it cost to renew a subscription?
Renewals of subscriptions are offered at very significant discounts if
renewed prior to expiration. Current discount is 20% for advance renewal and 10% for late renewal (30 days limit).
Please note that :
instructions how to order your discounted renewal are automatically sent out
near the end of your term. If you did not receive it, please check your spam filters or contact us.
these discounts are subject to change at any time;
- these discounts are applied to normal prices only, ie., special/promotional prices are not affected by these discounts;
Will I have access to betas?
Beta access is often restricted to users with current subscriptions.
Participating in beta programs allows advanced testing of new features, and
direct involvement in shaping of future features.