IntraWeb Subscription

Many people are confused by the word subscription and jump to conclusions about expirations of software using IntraWeb. This page is intended to clarify such points. If you have further questions, please feel free to ask the pre-sales team.

Why not just purchase per version?

Many users are afraid of the word subscription. However our subscription program was designed to provide you with all the benefits of a normal versioned purchase (Where you purchase a specific version and must pay for upgrades), plus more. With a subscription you are guaranteed the current version, plus updates and upgrades to newer major versions. All without the need to pay for each upgrade! This assures that you are always current and have the latest features and bug fixes.

Even if you purchase only one subscription and never renew, you will still get the current release, support, and bug fixes just as you would with a versioned purchase. However because of typical release cycles, you will also receive free upgrades to newer major versions. That is a big advantage over versioned purchases.

For corporations, you can also budget in renewals each year instead of needing to get approval for each upgrade cycle. Renewals are offered at very significant discounts if renewed before subscription expiration.

Currently we offer one and two year subscriptions. You can choose your subscription term on the order page.

Does my software expire?

The software you have built and the IntraWeb versions you have downloaded will not turn to fairy dust if your subscription expires. It will never expire and in fact you can continue to download versions into the future if they were released prior to your subscription expiration, so there is no need to download existing versions in a frenzy and archive them. However we do keep limited archives, so you should keep backups of your downloads.

What support do I get?

A unique username and password is issued to each registered user which allows them to gain access to our priority support forums. This username is linked to an expiration date and access is only permitted during the term of the subscription.

Out of subscription support is handled with the peer public forums and is not as in depth or as fast as priority support.

What upgrades does the subscription include?

Each IntraWeb build has an embedded build date and each license key has an embedded expiration date. Builds built after your expiration date will not recognize your license key. So unless you upgrade to a build that was released after your subscription term, your software will continue to function as it always has.

Atozed provides only limited archives of older released versions. Please be sure to back up your installations. We do our best and it is our policy to maintain the last release of each major version and make it freely available on our web site.

When my subscription expires, what do I lose?

1. Access to priority support - After your expiration date you will not be able to access priority support. You will retain access to our other support options.
2. Access to versions released after expiration date - After your expiration date, releases released after your expiration date will not recognize your license key.

How much does it cost to renew a subscription?

Renewals of subscriptions are offered at very significant discounts if renewed prior to expiration. Current discounts are 25% to 42%, depending on when you renew. Advance renewals are discounted at the higher rate. Please note that these discounts are subject to change at any time. Emails containing instructions how to order your discounted renewal are automatically sent out near the end of your term. You can also login to Atozed's Customer System (ACL) to find available renewal offers.  

Will I have access to betas?

Beta access is often restricted to users with current subscriptions. Participating in beta programs allows advanced testing of new features, and direct involvement in shaping of future features.