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Frequently Asked Questions
A FAQ (Frequently Asked Questions) is available which contains the
answers to many common questions and resolutions to common issues. Please check the FAQ before
requesting technical support.
If you are looking for information on how to configure your news reader to access either our peer support
newsgroups or our priority support groups, click here
If you are encountering a problem or bug, please check the history and
see if its been acknowledged and fixed in a newer release.
If you have found a bug, please see here how to
Sales and pre-sales questions can be asked using the ask sales form. Ask
Sales is not for technical support. Please post all questions related to technical support as
listed under Obtaining Technical Support.
Obtaining Technical Support
If you cannot find the answer using the above resources, please use the guidelines below: